Client Care
Billing Questions, Handled
Questions about a charge, copay, insurance claim, or refund? Send them here. Every request is logged with a ticket and reviewed by our client care team, so nothing gets lost in voicemail and you don't have to wait on hold.
We Can Help With
Common Billing Requests
- A charge you don't recognizeA session date, late-cancel, or no-show fee you want reviewed.
- Copay or balance questionsWhen the amount you paid doesn't match what you expected.
- Insurance claimsDenied, delayed, or unprocessed claims with your carrier or EAP.
- Refund requestsOverpayments, duplicate charges, or credits owed to you.
- Statements and superbillsReceipts for your records, HSA/FSA, or out-of-network reimbursement.
- Payment method updatesA new card or a change in who is responsible for the account.
Before You Send
Have These Ready
The more detail you include, the faster we can close your ticket.
- The client's full name and date of birth
- The session date or dates in question
- The amount you were charged or expected to pay
- Your insurance card, or the Explanation of Benefits (EOB) from your carrier
- A photo or PDF of any statement or receipt (optional upload)
Secure Form
Submit Your Billing Question
This form is encrypted and handled under HIPAA safeguards. Please share billing details only; do not include diagnoses or clinical information.